Technical Support for MacOS

Hardware Requirements

Routsis’s online training courses are designed to perform well on any modern Mac. If your device is able to browse the internet and provide smooth playback of online videos, you’re likely to have a good experience with our online courses.

While our courses may still perform adequately on older systems, we recommend using Mac Pro™, iMac™, and MacBook™ computers that are no more than 4 years old.

  • Modern desktop computer or laptop
  • Reliable high-speed internet connection (cable, fiber-optic, DSL, etc.)
  • Computer speakers or headphones

Internet Connectivity

A fast, reliable internet connection is required for successful playback of our online courses — such as a wired or WiFi connection via broadband cable, fiber-optic, DSL, or a comparable technology.

High-speed cellular mobile connections (such as 4G LTE and 5G) with a strong signal may also suffice. For such connections, be certain the signal level is consistently high: i.e., the maximum signal “bars” are indicated.

Public networks (such as hotspots in restaurants and airports) should be avoided, as neither privacy nor performance can be guaranteed in such cases.

Operating System Updates

It’s important to keep your MacOS updated. Be sure that automatic updates are enabled — or ensure that manual updates are regularly performed.

If you lack permission and/or you’re unsure of how to install these updates yourself, ask your company’s IT department for assistance.

Web Browser Software Requirements

It’s important to use a full-featured, modern web browser that supports HTML5 standards. We have tested the following web browsers on computers running MacOS and we’ve determined these browsers provide a satisfactory user experience for our online courses, listed in order of preference:

  • Google Chrome (version 50 or later)
  • Apple Safari (latest version)

For our online courses, we recommend using Google’s Chrome browser on Macintosh computers whenever possible. Generally speaking, Chrome provides the most consistent performance and the best user experience.

It’s important to keep your browser software updated. Either enable automatic updates or perform manual updates on a regular basis. If you lack permission and/or you’re unsure of how to install browser updates yourself, be sure to ask your company’s IT department.

Printing Course Documents

Accessing Course Worksheets and Study Guides

Our courses now feature integrated access to related study guides and worksheets. Participants can click the link that appears below the course content, which will open a new browser window containing links to all related printable materials.

Printing Your Post-Test Score

Upon completion of any course, participants have the option of printing their course completion status and post-test score.

Printing Course Completion Certificates

Participants have the ability to print certificates upon completion of any of our courses.

Resolving Common Issues

Below are simple resolutions to some common issues. We greatly appreciate feedback from our customers. If you are experiencing an issue — or if you’re aware of a resolution that’s not listed here, please contact us.

‘Unable to Connect to Server’ and LMS Error Popups

Whitelist Routsis Training’s Servers on Your Network

If you experience connection issues due to domain blocking, have your IT department ‘whitelist’ (provide direct access to) the following domains on the company network:

Unable to Login to Routsis Training’s LMS

Ensure You Are at the Correct Web Address

For our retail customers, please visit the following address to log in:

Our RightStart™ portal customers should use the custom address provided to them. In these cases, please ask your training supervisor to provide the correct link.

Verify You’re Using the Correct Username and Password

Ensure you’ve entered the correct username and password. Please keep in mind that login is case-sensitive, so “Joe” and “joE” are not equivalent.

Check Your Account Status

Be certain that your account is still active. Without further action, our retail courses expire one year from purchase, so you may need to renew your subscription. Please contact us if you need to renew or if you have questions about the status of your account.

Clear Browsing Data and Delete Cookies

Login issues — and a variety of other problems — can sometimes be resolved by clearing your browser’s cache and deleting cookies, which are files on your computer used to store information about your training sessions. Please refer to your web browser’s documentation for specific instructions on how to delete cookies and other temporary internet files — or ask your IT department for assistance.

Course Playback or Completion Issues

Reset the Course

If you’ve tried the above steps and you’re still experiencing issues playing or completing one of our courses, it’s a good idea to reset the course within the training portal interface.

Also, if you’re resuming a course after a signification period of dormancy, a manual reset will ensure you’re using the latest version of the course.

Poor System Performance or Stuttering Video

Close Other Programs, Open Windows, and Browser Tabs

If you experience inconsistent performance or choppy playback that’s not directly related to your internet connection, it’s likely there are other programs or browser windows running in the background that are using too many system resources.

Be sure to exit any other programs that are running (such as Word, Excel, Outlook, etc.). If you have other browser tabs or windows open, be sure to close them.

Keep in mind there may be some programs running in the background (such as system-level Services) that are not immediately apparent. If you suspect background processes are consuming too many resources, consult your company’s IT department to see if your computer’s performance can be better optimized.