Technical Support for iPad™ and iPhone™

Hardware Requirements

Routsis’s online training courses are designed to perform well on any modern device running iOS. If your device is able to browse the internet and provide smooth playback of online videos, you’re likely to have a good experience with our online courses.

While our courses may still perform adequately on older phones and tablets, we recommend using iPhone™ and iPad™ devices that are no more than 4 years old. Any Apple mobile devices running iOS 10 or higher should suffice.

  • Modern iPhone™ or iPad™ running iOS 10 or higher
  • Reliable high-speed internet connection (cable, fiber-optic, DSL, etc.)

Internet Connectivity

A fast, reliable internet connection is required for successful playback of our online courses — such as a wired or WiFi connection via broadband cable, fiber-optic, DSL, or a comparable technology.

High-speed cellular mobile connections (such as 4G LTE and 5G) with a strong signal may also suffice. For such connections, be certain the signal level is consistently high: i.e., the maximum signal “bars” are indicated.

Public networks (such as hotspots in restaurants and airports) should be avoided, as neither privacy nor performance can be guaranteed in such cases.

Operating System Updates

It’s important to keep iOS updated. Be sure that automatic updates are enabled — or ensure that manual updates are regularly performed.

While our course may run smoothly on older Apple devices, we recommend using iPhones and iPads that run iOS 10 or newer.

Web Browser Software Requirements

It’s important to use a full-featured, modern web browser that supports HTML5 standards. We have tested the following web browsers on mobile devices running iOS and we’ve determined these browsers provide a satisfactory user experience for our online courses, listed in order of preference:

  • Apple Safari (latest version)
  • Google Chrome (latest version)

For playing our online courses on Apple mobile devices, we recommend using Apple’s Safari browser whenever possible. Generally speaking, Safari provides the most consistent performance and the best user experience.

Based on our testing, the latest Google Chrome browser for iOS also provides a decent user experience.

It’s important to keep your browser software updated. Either enable automatic updates or perform manual updates on a regular basis.

Printing Course Documents

Accessing Course Worksheets and Study Guides

Our courses now feature integrated access to related study guides and worksheets. Participants can click the link that appears below the course content, which will open a new browser window containing links to all related printable materials.

Printing Your Post-Test Score

Upon completion of any course, participants have the option of printing their course completion status and post-test score.

Printing Course Completion Certificates

Participants have the ability to print certificates upon completion of any of our courses.

Resolving Common Issues

Below are simple resolutions to some common issues. We greatly appreciate feedback from our customers. If you are experiencing an issue — or if you’re aware of a resolution that’s not listed here, please contact us.

‘Unable to Connect to Server’ and LMS Error Popups

Whitelist Routsis Training’s Servers on Your Network

If you experience connection issues due to domain blocking, have your IT department ‘whitelist’ (provide direct access to) the following domains on the company network:

Unable to Login to Routsis Training’s LMS

Ensure You Are at the Correct Web Address

For our retail customers, please visit the following address to log in:

Our RightStart™ portal customers should use the custom address provided to them. In these cases, please ask your training supervisor to provide the correct link.

Verify You’re Using the Correct Username and Password

Ensure you’ve entered the correct username and password. Please keep in mind that login is case-sensitive, so “Joe” and “joE” are not equivalent.

Check Your Account Status

Be certain that your account is still active. Without further action, our retail courses expire one year from purchase, so you may need to renew your subscription. Please contact us if you need to renew or if you have questions about the status of your account.

Clear Browsing Data and Delete Cookies

Login issues — and a variety of other problems — can sometimes be resolved by clearing your browser’s cache and deleting cookies, which are files on your device used to store information about your training sessions. Please refer to the iOS and/or web browser documentation for specific instructions on how to delete temporary internet files.

Course Playback or Completion Issues

Reset the Course

If you’ve tried the above steps and you’re still experiencing issues playing or completing one of our courses, it’s a good idea to reset the course within the training portal interface.

Also, if you’re resuming a course after a signification period of dormancy, a manual reset will ensure you’re using the latest version of the course.

Poor System Performance or Stuttering Video

Close Other Apps and Browser Tabs

If you experience inconsistent performance or choppy playback that’s not directly related to your internet connection, it’s likely there are other apps running that consume too many system resources.

Be sure to close any other apps that are running. In Safari or Chrome, close any other open browser tabs.